Travel

Everything You Need To Know About Lufthansa Customer Service 

Lufthansa is one of the largest fleet-carrying airlines in Germany. If there is any confusion in passengers’ minds, they will try to connect to the customer service person executive of Lufthansa.

Sometimes, some passengers are new to the airline but want to connect to the airline and are unaware of the process to reach the airline.

Different modes to connect to Lufthansa:

The best modes that any passengers can follow and get hold of the live person at Lufthansa can use the below-explained methods. These methods are the most used and preferred by other travelers when they are in doubt. Follow the steps mentioned below:

Lufthansa helpline number:

For passengers searching for the direct process of connecting to the airline, they can use the Lufthansa Phone Number. The number is accessible from their official site. Once the call is placed to the airline, a voice menu will be given to the travelers on the phone that they need to follow:

IVR menu of Lufthansa:

  • Tap on 6 to choose the language for communication.
  • Tap on 2 to get the information about Lufthansa Airlines.
  • Tap on * to know the check-in details and procedure.
  • Tap on # to know the reservation procedure of Lufthansa.
  • Tap on 1 to know how to claim baggage or refund.
  • Tap on 0 to get the information on the current status of the airline.
  • Tap on 3 to communicate with the customer service of the airline.

Other alternatives to connect with Lufthansa:

If the IVR menu is getting confusing for the passenger, they can choose the other processes that are given in the down section:

Place call on Lufthansa Phone number:

There is an option for the users to call the customer service executive of Lufthansa directly. Travelers only have to dial Lufthansa Customer Service NumberThe customer service person is available for travelers to help and guide them through the instructions. Travelers have to tell their issues to the live person, and they will figure out answers for the passengers. If there is any immediate help needed from the Lufthansa customer service, they can contact them anytime they need it. 

Chat service of Lufthansa:

If looking for another alternative for a straightforward process, Lufthansa has a chat service for their customers. The chat support is available on the airline's official site, which the customer service person operates. Follow the given ways to reach the airline:

  • Open the internet browser, and sign to the official site of Lufthansa.
  • Go straight to the bottom of the page. Tap on the ‘contact us’ section of the airline.
  • Choose the ‘chat’ option from the list. A dashboard will prompt on the screen with the typing tab.
  • Write all your issues in it, and send it to the airline. The live agent will reply to you with accurate solutions and answers.

Send Email to Lufthansa:

If customers of Lufthansa are not convenient on call or chat support, they can go for further help through the email service of Lufthansa. Compose email on your webmail, and include all your issues on the mail. Send it to Lufthansa Airlines, and the customer service person will reply to you with the relevant answers.