Gmail is the free tool of Google that offers fast message delivery and strong spam protection and it gives you large storage space so you can keep many emails without worry. Some people become stressed when Gmail stops working or shows errors because they fear missing important work messages or personal news. This guide will explain why mail is not loading on Gmail app and what file types are not supported in Gmail.
What Causes Gmail to Stop Showing Emails
Slow Internet Connection
When your network speed drops and if the signal is poor then Gmail will struggle to connect to Google servers and you will see blank screens or loading circles.
Outdated App
In case your Gmail app is old then it may not work properly or show new messages. So, you need to update your app and then open Gmail again and check if it works fine.
Full Cache and Cookies
When cache and cookies build up then Gmail may show old data or fail to refresh properly. So clear cache and cookies in your browser settings or app storage.
Device or Software Conflict
Also sometimes other apps like antivirus or ad blockers stop Gmail from working. Try turning them off for a short time or open Gmail in incognito mode to check.
What Attachments are Not Allowed in Gmail?
Executable Files
Note that Gmail does not allow files like .exe or .bat because they may have viruses. If you want to send such a file then first put it inside a .zip or .rar folder.
Large Archive Files
Gmail only allows files up to 25 MB in one email and when your file is bigger then it won’t upload. You can upload the large file to Drive and then add the link to your email.
Password-Protected Archives
Also Gmail blocks password-protected zip or rar files because it can't scan them for viruses. So to share safely remove the password or upload the file to Google Drive.
Disk Image Files
You cannot send disk image files like .iso or .dmg and if you need to share a disk image then upload it to Google Drive then share the link in your email.
Process to Contact Gmail Support
In your browser type Gmail Help Center
Then click Contact us at the bottom of the page.
You have to select the topic that matches your issue.
Then you are able to choose the method like chat or phone.
It is necessary to fill in basic details such as your Gmail address.
Click Start chat then follow instructions from the Gmail support agent.
Conclusion
So when you face problems while uploading files or checking your emails in Gmail then this information is very helpful for you because many users don’t know that Gmail blocks certain files or that slow internet and outdated apps can stop emails from loading. Also if you feel stuck then remember to contact gmail support with the help of the above process.
