It has been more than 100 years since KLM airline started and even today it is helping different types of passengers to travel with complete safety. But travelers who have suffered an injury often become nervous before a flight because they don't know if they will get help at the airport and during the flight to walk or sit in pain. In this article you will find clear guidance on travel rules for injured flyers along with the facilities KLM offers them.
What KLM Allows for Passengers with Injuries
Medical Certificates
KLM may ask for a doctor’s note before you fly that says you are fit to travel. This note shows your injury type and any care you need during the flight.
Wheelchair Assistance
Injured passengers can book wheelchair help free of charge. You can ask for it when you book your ticket and a staff member will meet you at check-in.
Seat Selection
Also KLM allows injured flyers to choose seats with more space and if these seats cost extra, you can ask KLM to waive the fee when you show your medical note.
Helping Devices
You can bring certain medical devices on KLM flights for free like walking sticks and portable oxygen with approval but inform KLM at least 48 hours before take-off.
Support for Injured Travelers on KLM
Onboard Wheelchair
When you can’t walk to the lavatory or your seat then cabin crew can bring a small wheelchair inside the plane you just need to let them know during boarding.
Special Meals
In case your injuries need specific diets or extra fluids then KLM provides medical meals like diabetic menus if you request them at least 24 hours before departure.
Cabin Crew Medical Training
All KLM crew get basic medical-assistance training and because of that they know how to help you and call for a doctor on the ground if needed.
Assistance at Connecting Airports
Also when you have a flight connection then KLM arranges a helper to meet you at the next gate. They assist with customs, security, and moving across terminals.
Cancellation Policy of KLM Airline
Passengers can cancel their KLM flight online at any time without giving a reason.
When you cancel within 24 hours of booking then you get a full refund and no booking fees are charged.
Light and Standard Economy tickets are non-refundable after 24 hours and the airline will keep the paid amount.
Flex and Business class tickets are refundable at a small fee depending on the fare conditions.
Request a travel voucher by providing a medical certificate if you cancel due to medical reasons.
Conclusion
It is important to contact KLM early if you have an injury so you can get the right help and keep all your medical notes and booking details ready because that will speed up every process. In case you need to change plans don't forget that klm cancellation policy is there to protect you when things change at the last minute.
