Many people are fond of using Facebook in their spare time. However, some users face issues while signing in to their devices. You can reset your password using a recovery phone number in such cases.

If you can reset the password using the phone number, you may be entering the wrong number to get the recovery code. Alternatively, you can use the recovery email to get the verification code for the Facebook password reset process. But first, let's check what mistakes you might be making in entering the phone number.

Reasons for why I can't reset the Facebook password using a phone number

There could be many possibilities when you can't reset the password with the recovery phone number. But some of the common mistakes and their solution are given below.

1. Incomplete phone number: there are chances that you are not entering the complete phone number in the given space. Make sure to add the country code with your 10-digit phone number.

2. Using special characters: You won't receive any code if you add plus signs (+) or hyphens (-) in between the number.

3. Using alien devices: You might be trying to log in to your Facebook account on an unknown device. Instead, try using a device in which you have previously logged into your Facebook account.

Once you get to the root of your problem, you can use the same phone number to reset your password.

Steps for Facebook password reset using the phone number

• Open the sign-in page of Facebook on your screen.

• Try to sign in using your correct phone number.

• If you can't access your account, hit the Forgot password button.

• Now, choose the Send code via Text option to receive a verification code.

• Enter the 6-digit code you received in your inbox.

• Complete the verification process and reset a password.

Now you can access your account using the phone number in the password reset process. If you still face issues receiving the verification code, use the recover email id to get the code. You can also try other methods in the Help Center of Facebook to recover your password.

Hopefully, now you are aware of why you could not reset your Facebook password using the phone number. However, if you still can't complete the Facebook password reset process, you can contact customer support using the toll-free number. The customer representative at Facebook can help you to recover your password. You can also find all the answers on the Help Center page of Facebook, where you can send SMS to the Facebook live person.