Travel

Contact Made Easy At World's Largest Airline: Turkish Airlines Customer Service

By Matt Damon 30 Oct, 2023 159

Turkish Airlines is the largest mainland carrier in the world in terms of passenger destinations. The customer service of Turkish Airlines can be reached in case a traveler needs any service-related assistance. How can I get in touch with Turkish Airlines from UK? It is a common question asked by a lot of travelers. Whoever is concerned about contacting Turkish Airlines should read this blog as it contains in-depth information about the ways to contact Turkish Airlines. 

Methods to get in touch with Turkish Airlines:

Passengers can get in touch with Turkish Airlines' customer service through phone calls, chat, Fax, Email, and social media, including WhatsApp. The step-by-step guide for the same is as follows:

Chat:

The chat services are available on Turkish Airlines' website free of any charge and anyone can access the chat services. It is handy to use chat services and the steps for the same are mentioned in the following pointers:

  • Open the Turkish Airlines' website.

  • Look for Help at the top panel and select it.

  • Then choose Get in touch.

  • The chat box will be located at the bottom of the following page.

  • Click on it to start the services.

  • Type your message, and you will get an automatic response.

Phone call:

Phone call services are the best to get immediate assistance. Turkish Airlines allows travelers who are going to travel in the next 48 hours to get assistance first via phone. The steps involved in locating and making a phone call at the Turkish Airlines customer service call center/airport sales or city office are as follows:

  • Visit the official website of Turkish Airlines.

  • Click on the Help tab and select Get in Touch.

  • On the next page, under Our Offices, select the country.

  • The contact numbers will appear on the screen.

  • Dial 0844 800 6666 (United Kingdom).

  • Follow the IVR to speak to an agent.

  • Wait on hold for a few moments.

  • Soon, an agent will get on the call.

  • Explain your query and get assistance.

Email:

If a traveler is not satisfied with the assistance provided through other contact methods, it is recommended to reach out to the airline via email. Turkish Airlines customer service agents can be reached via email at refundlondon@thy.com (for customers in the United Kingdom). To ensure a prompt and accurate response, it is essential to include all necessary details and any required proof in the email. The agents will review the email and cross-check all details before responding.

WhatsApp:

If you have any questions about your trip, you can receive assistance from the smart travel assistant via WhatsApp. To access this service, go to the Help page of Turkish Airlines and click on the link to use the WhatsApp customer service. Log in to your WhatsApp and start chatting with the agents. They will be happy to help you with any queries you may have.

Social media:

Turkish Airlines provides multiple options for its passengers to connect with its customer service agents via popular social media channels, including Twitter, Facebook, Instagram, and LinkedIn. Passengers can pose their queries to the agents through any of these platforms, except for YouTube. The agents will respond promptly with the best possible solutions.