Being the flag carrier of Germany, Lufthansa is one of the largest European Airlines. If the reservation on the airline you had to cancel due to some unforeseen circumstances, then you can get a refund from them. But if you are facing any issues with it, you can read through the information given below and get the required details on the refund process and policy.
What is the Lufthansa Refund Policy?
For the purchase of a ticket on Lufthansa Airlines, if you haven't received the refund, then you can understand the policies and raise the related issue. The policies are listed below:
Lufthansa allows 24-hour free cancelation if the ticket has been bought before seven days. You will get a complete refund in this case. Other than this, for a full refund, the bought ticket must be an elite or premium booking.
In the situation when the airline cancels the booking, you can avail of a full refund from the airline. The airline also, at times, tries to book another ticket on your behalf.
If the Lufthansa ticket has been due to medical reasons, you can get a refund by producing relevant documents.
Same-day cancelation can also help you with a refund. Relevant documents must support the reason, and the cancelation must have been done four hours before the flight.
You can get the refund within 7 to 15 days, depending on the payment mode of the ticket.
How to place a refund request for a Lufthansa flight?
The request through which you can get a refund from the airline is the online process; follow the given steps and avail of the refund from the airline. The steps to help you with the ticket’s refund are as follows:
Pay a visit to Lufthansa Airlines’ official web page.
Go to the manage booking section and, with the help of the booking details, retrieve the booking.
Now, this shall advance you to the booing summary page.
Here, you will get a menu list; from this, choose the refund option.
A refund form will pop-up on the right half of the screen.
Fill the same up by providing the required information and submit the form.
Once the refund request is placed, you shall receive an email with a refund ticket number for future requirements to your registered email address.
Conclusion- Probably, with the information provided, you must have understood the refund policy and process well. For further information, you can contact Lufthansa phone number via call or other help methods. You also can thumb through the official website and find the required solution.
