Travel

Ways To Connect With United Airlines To Make A Complaint?

By Alternative Number 01 Sep, 2022 231

You are an elite member and faced an issue on your recent trip with United Airlines. United Airlines has always been wonderful in giving you the best travel experiences. But it was just the last time that you had to face some issues. You don't want to rate bad because it was just the first, and you wish to raise a complaint so that the same doesn't get repeated, and you wish to highlight the same to the airlines so that it does not get repeated. To raise a complaint to United Airlines, you can get in touch with the customer service team, and do the same, follow the steps given below:

Ways to connect with United Airlines to make a complaint  

To make a complaint, you can get in through with the airlines. There are various ways to communicate with the team to make a complaint. These different ways are explained below in the content:

Via Phone call

  • To raise a complaint through a phone call, you can follow the procedures given below:
  • Get into the official website of United Airlines https://www.united.com/en/us. 
  • Click on the "Help" option on the top right corner of the homepage. 
  • From "How can we Help" drop-down, select "Help Center." 
  • You will then be directed to the customer support page of United Airlines. 
  • Scroll down to the "Let's Talk" section and click on the call option. 
  • After clicking on the call icon, dial the number  1 (800) 864-8331. 
  • Follow the IVR instructions to get connected with an agent. 
  • Press 1 to continue in English. 
  • Press 2 to choose a different language. 
  • Press 3 for new reservations. 
  • Press 4 to manage your bookings. 
  • Press 5 for queries. 
  • Press 9 to talk with a live agent. 
  • Press # to listen to the menu again. 
  • You can skip the process and directly enter 9 to connect over the call with an executive. 

Through the Live Chat process

Other than giving a call at the United Airlines Customer Service Phone Number, you can also choose to chat with the customer support team. If you are shy to talk to a live person, you can simply chat with an agent in real-time to make a complaint regarding your experience. To chat with an agent, follow the steps mentioned below:   

  • Navigate to the help section at the top o the homepage from the official website. 
  • Reach to the "How can we Help" drop-down and select the "Help Center" option. 
  • Scroll down to the "Chat with us" option on the newly directed page. 
  • Click on the "Chat" icon. 
  • A dialogue box to chat will pop up on the right corner of the box. 
  • A set of automated messages will appear after clicking on the box. 
  • Enter the reason to contact and provide your contact and personal details. 
  • After few minutes, a live agent will connect to you. You can raise your complaint. 
  • You would also receive an SMS and an email regarding your complaint with a complaint number. 
  • You can refer to this complaint number for future assistance. 

Fill in the Complaint Form

Other than these, you can also fill the complaint form available on the official website to raise your query and make a complaint. You can provide the required documents, screenshots, and recordings supporting the complaint. You can also relevant pictures with their details to highlight your complaint.

You can also opt to write an email at their official email address to make a complaint to United Airlines. You must provide your contact details for the team to get back to you. For more information, visit the official website.