Core NOC Services
Data Management with a NOC
The process of remotely managing data allows staff to be freed up for other tasks. This includes the
creation of reports and monitoring the occurrence level of incidents and resolutions. The in-house IT
team can then focus on maintaining, improving, and upgrading existing features instead of mundane,
repetitive tasks such as scheduling, virus scanning, and email analysis.
Network Infrastructure Installation
Focusing on the business is essential to the development and making it as strong as it can be, so the
network is crucial to the daily operations. Reliable support is needed for the installation and
implementation of the wireless network. This means the system is set up to reduce downtime by the NOC
management provider such as ExterNetworks.
Minimize Downtime with Remote System Backups
Remotely backing up the system means that the network operations centre can restore the system
remotely if it goes down. This will save both time and money since the restoration is done without the
need for calling in someone else or using the IT team. Less downtime and fewer internal resources being
used means considerable savings for any business.
Managing Operations Remotely – Handling Issues and Solving Problems
Incident management is the solution for effectively monitoring incidents based on the events that caused
them. The network monitoring team at ExterNetworks assigns the issues to appropriate teams for
resolving them quickly. Dedicated teams will work on handling incidents even while your team is at
home outside of working hours.
Monitoring and Troubleshooting Networks
A wide range of proactive monitoring and troubleshooting allows for various levels of service to be
provided consistently improving the quality while costs are reduced allowing companies to respond to
changes promptly. Remote monitoring is done twenty-four hours a day seven days a week to ensure
networks are safe and properly functioning.
Around the Clock Support
Knowing that you can get assistance all day every day offers you peace of mind. Help Desk services being
available always are vital to IT operations being efficient, reliable, and affordable. The remote service

teams are always learning to ensure the latest technical knowledge is always available to you while
allowing for experienced professionals to aid in dealing with issues.
Issues are Documented and Reported by NOC Providers
All issues are tracked and documented to create reports that are used as references for the IT team. This
is to ensure members are trained in all aspects of the network. The daily reports are compiled into
monthly reports which are used to recreate incidents and use them to prevent the same problems from
arising in the future.

Monitoring Capability of NOC Services
The main benefit of outsourcing the activities of a network operations centre is the ability to have the
majority of operations remotely monitored.
Monitoring the Infrastructure of the Network
ExterNetworks can monitor both virtual and physical network infrastructures proactively to pinpoint
issues before they turn into network outages.
Server Monitoring
Company’s servers are monitored remotely to ensure that the system is running smoothly and prevent
downtime.
Applications Development
Developing applications can be expensive and complicated to meet the needs of businesses.
ExterNetworks has a proven record of expertise to achieve a consistent result.
URL Functionality
Checking for the website’s HTTP 200 return, logging in, transactions on the website, and the results of
transactions are validated.
Troubleshooting Through Simulated Transactions
Monitoring that simulates actual user’s actions is automated to run at scheduled intervals eliminates the
changes of input errors by users.
Message Logging
Existing rules are already in place, and engineers customize alerts for these to meet client specifications.
Events in Windows
Windows operating systems will forward logs of events to the SIEM or are viewable in a snare console.
SNMP Traps
These are supported by any device that is monitored. Processing of inbound telemetry is done in real
time, and an engine that is rules-based flexible is used to separate noise from important events.

Improving Server Performance with NOC Services
Monitoring and Reporting on the Network, Around the Clock Service Desk
The service desk being open 24×7 means that someone is always available to assist businesses in locating
issues. Diagnosis of issues in the network can be done through various methods of monitoring.
ExterNetworks NOC monitoring allows for alerts around the clock as remote technicians fix the issues.
The costs are lower for off-site support than on-site support which saves companies money.
 Infrastructure Monitoring:
The IT infrastructure is monitored to identify events that cause problems and find ways to resolve
them effectively. ExterNetworks allows companies to stay ahead of the issues and prevent
significant matters.
 Application and Server Monitoring:
Applications and servers are monitored at all hours of the day and night by highly qualified
engineers.
Management of Incidents and Problems
ExterNetworks provides a single contact point for every incident as outlined in the Service Level
Agreement. The cause of events is found because incidents are automatically raised, and the monitoring
team assigns them to the correct team, so they are resolved quickly.
Monitoring Creates Web-based Reports
Reports based on the monitoring of servers, websites and customer interaction are generated daily and
compiled into monthly reports. This remote monitoring allows automatic generation which ensures the
performance level of the network is always known. The most significant advantage to web-based reports
is that they allow for actual user transactions to be duplicated to pinpoint what caused a problem and its
origin so that it can be handled effectively. Incidents that have been dealt with are summarized and
given to clients to keep the communication consistent.
Firewalls
Computer firewalls are the defence systems of computing devices or networks. They are the software
used for security on private networks to prevent unauthorized access or software from getting access
through the Internet connection. Firewalls are useful for filtering traffic when the system is exposed to
the global internet.
VPN Tunnels
The link between another network and a device that is encrypted is the VPN tunnel or Virtual Private
Network. Users are given access to the network’s protected information through a public network that is
used to connect to the private network.
Wireless Access Points
An access point or wireless access points are a hardware device that gives Wi-Fi devices the ability to
connect to the wired network. A router is usually connected to through the access point, or the router
itself can serve as the wireless access point. A NOC can monitor the access points remotely to help ensure
that the network is not being accessed without permission to prevent unauthorized access to
information.
LANs/WANs/MANs
LAN is the local area network or group of network devices and computers typically in a single location
that is connected. WAN is a wide area network meaning it is not restricted to a single location but is in

the same state or country. MANs are metropolitan area networks which are more significant than the
LAN but limited to a specific geographical area.
Services provided include optional services and reports.
Power and Facility Systems
Network Operation Centres provide redundant power sources that are powered with uninterruptible
supplies. Widespread system failures because of power outages are prevented with the assistance of
these backup generators. The facilities for outsourced NOC have cooling, system security and the
network considered in the design. It is essential that the machines be kept cold to keep them operating
correctly.
NOC Services Maximize the Performance of the Network (servers) with Minimal Cost
Users are not aware a NOC is present when the business’s network is operating at maximum efficiency
with the managed IT service partner. Cost is minimal because the company does not have to deal with
housing the IT department or if the current IT staff is dealing with issues of lesser importance. The
services are outlined, and costs specified in the agreement between the NOC provider and the
businesses.
NOC Captures and Classifies Network Events, Notifies of Network Events, and Minimizes Downtime by
the Escalation of the Resolution.
Network events are captured through the around the clock monitoring of the network to ensure that
incidents are detected and identified immediately. Performance indicators can be collected from
components, the detected events are correlated, and steps are taken to correct them. Incidents are
confirmed and electronic notifications are sent of the incidents. Management of incidents is done with
the goal to reduce the disruptions to business so that the highest levels of satisfaction and availability is
achieved.
IT Resources are More Efficient, and the Expenses Associated with Staffing and Software are Reduced
while the Performance of the Server is Maximized.
IT resources are free from sending emails about incidents and tracking them so the focus can be placed
on other things. The cost associated with staffing and software is reduced by outsourcing to remote
network operations centres. The current software can be kept up to date which increases server
performance.
Network Operation Centres Protect Against and Fix Network Outages
Network operations centres are there to prevent and fix outages in the network. Monitoring tools allow
the NOC to be prepared to handle outages at various levels with teams of technicians at every skill level.
For example, Tier 1 remediation services include but are not limited to, network infrastructure resetting,
server rebooting and the restarting of applications that have crashed. Issues are quickly resolved through
the triage of the system being instituted remotely.

Understanding SLA Driven NOC
NOC services are rising in use because of business competition, enhanced services, and technical tools.
Companies want the time spent on maintenance of IT departments so they outsource the support to a
provider who can monitor all the tools and the network remotely. The SLA driven NOC gives both
ExterNetworks and its clients an advantage because both know exactly what to expect when it comes to
services.
Reduction in Operational Costs
Service providers and clients have protection with the agreement for service level which outlines the
conditions and terms of service to be provided. Service level agreements or SLAs reduce the costs of
operations and define what level of service is provided by outlining what companies can and cannot
expect from the provider.

Service Level Agreement Customization
The SLA or Service Level Agreement can be altered to reflect that a company is only using certain services
instead of an entire package of services so that only services provided are paid for instead of paying a set
cost for a package and not receiving all the services.

Advanced Expertise Services
ExterNetworks offers an analysis of the gap between how things are and any changes that are being
considered. Software development includes training, extended management of projects and service
customization to optimize the environment of users. Productivity is increased through outsourcing
because the IT department is free to take care of other issues of more importance.

NOC Monitoring Tools and Software
NOC management has five essential elements known as tools which are a vital element toward
improvement. You need to know which tools will give you the best return on the investment into
outsourcing to companies such as ExterNetworks. There are many ways that these tools can help you to
give your team more control over tasks while putting the Network Operations Centre (NOC) in a position
to be an exclusive resource for the IT department.
The Five Essential Tools of Network Operation Centre Services:
Incident Tracking through a Ticketing System
The use of a ticketing system will enable all issues to be kept track of by the urgency, severity and who is
assigned to handle a specific task. Issues that arise tickets are created to describe the issue so that it can
be processed and assigned to the correct person or department. When the person or department
assigned to a task cannot complete it, the ticket will move to the next level for correction. The best

service can be provided to customers and the tasks of each shift prioritized by making all pending issues
known.
Centralization of Knowledge
A centralized place for all documentation and knowledge that is readily accessible to every team
member is known as the knowledge base. It should be a fluid source of information that is always up to
date with lessons from incidents so they can be used to prevent the same thing from happening in the
future. The experiences should be referenceable to the entire company and used in making future
improvements to the organization.
Daily and Monthly Reports for Measuring Incident Severity and Improvement Progress
Reports should be created on both a daily and monthly basis. The last 24 hours should be included in the
daily report with every major incident included. All incidents that were resolved should have the root
cause listed. The reports help the NOC managers, shift leaders, and the entire IT department knew about
the activities of the NOC services and significant incidents. The progress of the team can be measured
when the monthly report is made from the daily reports. Trends in performance will be seen more
efficiently, and areas that can use improvement will be identified speeding up the process.
Monitoring – NOC has Two Monitoring Process Types That are Relevant to It:
Infrastructure Monitoring – Environment of the data center, network, or servers make up the monitoring
of the infrastructure. This allows for the entire system to be protected from threats by detecting them
early.
User Experience Monitoring – problems are replicated to find practical solutions by simulating the
activities and behavior of users to see the resulting actions associated with them. Actual issues that users
run into can be duplicated to find ways to fix them and to prevent them in the future making the
experience more pleasing to everyone.
Automation of the IT Process
Time is freed up for more strategic projects through the automation of repetitive daily tasks. Level 1
teams can deal with restart services, clean-up of disk space and resetting of passwords. MTTR is also
reduced in critical incidents during IT Process Automation. Essential events of the system can be handled
during off hours through the triggering of specific workflows.
The benefits of having all these services outsourced and automated assists with expediting the process of
problem-solving. Staff is freed up to do other things when the issues with the network and that arise for
customers is handled remotely. User experiences are made smoother through the improvements that
monitoring creates.

NOC Services Functionalities
The focal point of organizations to control and monitor networks is the NOC. This is where the network
operations are kept up to par through all the stages, ways, and channels of communication available to
the staff that is overseeing them. The ability to outsource these services and have them performed
twenty-four hours a day allows companies to detect and fix issues immediately preventing downtime
and loss profits. The benefits are increased when an experienced MSP such as ExterNetworks takes over
the basic functions.
NOC Major Functions
The technical team of the NOC keeps an eye on the endpoints by managing and monitoring to resolve
issues as they come up and prevent issues from occurring by taking preventative measures. Engineers,
technicians, and other staff is free to perform other tasks.
Network Monitoring
Available around the clock with ExterNetworks, remote network monitoring allows applications and
machines to be checked remotely. Custom watches designed to keep an eye on clients, equipment and
products are done by specialist ensuring that everything is always working correctly. Monitoring of the
network can also be used to identify threats and other issues in the network which increases the
efficiency of the network.
Incident Response
NOC outsourcing through ExterNetworks gives faster incident response times allowing them to be taken
care of as they occur no matter what time it is. Incidents are responded to and resolved more quickly
with the benefit of 24 hours 7 day a week monitoring to identify them as they occur. The improved
response times means that incidents are dealt with faster and can be prevented more easily in the
future.

Establishment, Investigating and Refreshing of Application software.
Picking the correct application software for a business can improve the functioning and efficiency and
the proper software will ensure that your business is saving time and resources. The application software
is a program for performing specific functions such as resource coordination, figure calculations, and
information management. Visuals can be constructed, and data manipulated through the use of
application software.
The outsourced NOC services can include finding the new application software and checking it for issues
that can cause problems with the network. The software can also be updated to perform tasks more
efficiently, and this will increase the overall efficiency of the company.
Patch Management
Patches are part of the network security. The management of patches assists in the acquiring,
installation and testing of multiple patches or code changes on software tools and applications that are
already present on computers. Systems remain up to date with existing patches and the appropriateness
of patches is determined. The types of patches implemented in a network depends on the types of
threats that are present.
Network Capacity and Backup

Network Operations Centre can remotely backup the data on the company’s network. The capacity refers
to the available storage space for the backing up of files and other data on the server. This reduces or
even eliminates the need for in-house backup systems. The storage capacity needed for regular backups
on in-house systems is also reduced when backups are done remotely from an off-site location. There can
be an increase in storage capacity to ensure that the network does not fail as a result of an inability to
restore it from a backup.
IPS Administration and Firewall Checking
An IPS (intrusion prevention system) monitors networks for activities that are malicious including
violations of policy and threats to security. The primary purpose is to identify suspicious events, log the
information and attempt blocking of the activity. Finally, any suspicious activities are reported. Through
the identification and logging of the suspicious activity it is possible to identify it faster in the future and
come up with a solution to prevent it from occurring again.
The firewall is the system of network security that controls and monitors traffic on the network using a
set of safety rules that have been predetermined. A barrier is created between trusted and untrusted
networks. Traffic is filtered between at least two networks and run off the network hardware by network
firewalls. Host computers run host firewalls which control the traffic pattern on the machine.
Analysis of Threats
The network operation centre design allows for threats to the system to be analysed remotely freeing up
company resources from being down while scans are run, and systems are troubleshooted. Whenever
something comes in it is scanned to see if there is anything that could potentially be damaging. This
means that time is saved by the IT department because they don’t have to spend time determining
threats or the severity of threats to the system. Threat severity is determined by trained engineers and
technicians at a remote location to ensure that the system continues to run smoothly. The in-house IT
team can focus less on threat identification and prevention and more on other infrastructure building
tasks.
Filtering and Remediation with Antivirus Software
Frequent checks for viruses are done on emails with the valid server license for supported software to
ensure that malicious emails do not make it through and infect the entire system. Antivirus remediation
is the method used to attempt to remove viruses found on the system, hopefully before they can damage
the system. The filtering for viruses regularly reduces the overall risk of system downtime a great deal.
Management Based on Policies
The administrative approach aimed at simplifying the management of endeavours when it comes to the
establishment of policies designed to deal with potential situations that could arise is known as policy-
based management. Operating rules are needed for order to be kept. It is essential to achieve
consistency and maintain security while achieving a goal. Staff members should be educated on the
policies that are in place for the way that things should be handled throughout the company.
There are various forms of around the clock NOC monitoring that organizations make available including
the checking of the physical machine and applications. The software, hardware, and network itself are
kept up and running to prevent downtime which prevents companies from losing revenue. The ability to
have threats identified and dealt with off-site means that it is possible users never realize there was a
danger to the system since it is less likely to experience downtime as a result of a threat to the system.

NOC Trends
The latest trends in technology are being provided support by Network Operations Centre to ensure that
the current systems are kept up and running with minimal downtime when corporations are not ready to
replace the entire system. Outdated systems might not be upgradeable or can crash often reducing the
productivity of the whole company. Outsourcing to a third party can save costs by allowing these
systems to be given the ability to keep up with the demands of traffic, sales, and general tasks.
NOC Services Assist Companies Switch or Upgrade Networks
There are several ways that Network Operations Centres such as ExterNetworks aid companies that wish
to switch or upgrade current networks without too much expense or complications. The use of various
techniques to upgrade software, have technology at multiple locations connected, transitions of wireless
networks and keeping the infrastructure secure. ExterNetworks NOC services will give you peace of mind
by taking these tasks out of your hands and freeing up staff.
Outsourced NOC Services Follow Several Trends:
Hybrid Technology for Upgrading Outdated Software
There are several places still using software and hardware that has been around for over a decade which
can slow business down. It still works, but you might not be able to update to the newest software which
leads to the term hybrid in the security space. A hybrid technology device is something that can support
several different technology types when you plug it into your system to maximize its capabilities. This
allows for platforms to be upgraded to take advantage of the newest features giving the organization
the ability to scale the physical security of the infrastructure slowly and over time. Increased security
means the system is not as vulnerable to attack.
Understanding High-End Infrastructure
The category of infrastructure referring to specialized facilities that bridge the existing gap is known as
high-end infrastructure. It is required for the demonstration of reproducibility and innovation products
scaling. Mitigating risks, maturing technology, and assisting in securing various funding makes having a
high-end infrastructure crucial. When technology is considered mature, it means that it has been around
long enough for the reduction or removal of initial faults and problems that were persistent in having
occurred or one that is just coming into daily use on a large scale.
Supporting the Transition from 4G to 5G Wireless Networks
The next few years will see the transition for companies to go from 4G to 5G wireless technology which
will be at least ten times faster and will be immensely more powerful. This gives businesses the
opportunity for improved IoT ecosystem support, increases in efficiency and reliability of communications
specific to industries through the encouragement of increasing the efficiency of activity. The networks
are currently being tested to find the issues with them before the full roll out.
Technology at Multiple Locations
This technology gives you the design and what it looks like from the perspective of technology making it
as important as the back end. You need a plan for when the technology is up and running. The execution
of a strategy for multi-site technology requires methods that are consistent with making the locations as
alike as possible. Customers are not satisfied, and money is lost when locations are unable to process
transactions meaning that all locations should function the same.
The monitoring of technology, remote troubleshooting and other services offered by network operations
centres help to ensure that companies are not losing money but instead are seeing a higher return on

investments. Technology monitoring allows issues to be detected and prevents some of the problems
that could cause the system to crash and prevent transactions from being processed. The ability to
update existing technology without replacing the entire system saves money and allows businesses to
upgrade the network as it becomes more cost efficient for them.

Benefits of utilising NOC Services:
 24x7 Monitoring and remediation of servers, networks, applications, databases, and
workstations
 Increased capabilities without the need to increase head count or internal resources.
 Eliminates the hassle of dealing with every alert and to minimize the number of false-positive
tickets
 Gives you and your engineers more time for higher-margin and strategic projects 

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